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Submit your complaint

How do I make a complaint?

Submit Complaint

A “Complaint” is defined as an objection made to GCR from a third party regarding a perceived breach in either GCR's policies, procedures, regulations and/or the general terms of its Code of Conduct.

Time Frame

GCR will acknowledge your complaint within two working days and our team will investigate your complaint and provide a response within 10 working days.

Procedure

For a detailed understanding of GCR's procedure for managing analytical complaints, please click here or alternatively to read through complaints procedure process please click here

Contact us


African Head Office

Key Contacts
Marc Joffe (Chief Executive Officer)

Telephone +27 11 784 - 1771
Fax +27 11 784 - 1770

Email
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Address
3rd Floor, Right Wing,
82 Grayston Drive,
Sandton
2196
South Africa


Mauritius Head Office

Key Contacts
Vikash Ramdaursingh

Telephone +230 5497-8000

Email
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Address
1st Floor,
GFin Tower,
42 Hotel Street,
Cybercity,
Ebene, 72201,
Mauritius  


SADC Regional Office

Key Contact
Mildred Jiriengwa
Telephone +26 34 291 - 8275 [Direct]
Fax +26 34 291 - 8275

Email
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Address
1st Floor, Beverly Corner,
Suite 102
Newlands
Harare
Zimbabwe


West African Regional Office

Key Contact
Bisi Ajiboye

Telephone (+2341) 904 9464, (+2341) 904 9462-3

Email
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Address
17th Floor, New Africa House
31 Marina
Lagos
Nigeria


East African Regional Office

Key Contact
Sam Omukoko

Telephone +254 20 225 - 0696 / +254 722 593 - 137 [Cell]
Fax +254 20 318 - 368

Email
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Address
13th Floor, Hazina Towers
Monrovia Street
Nairobi
Kenya